FREQUENTLY ASKED QUESTIONS
All prices are in euros.
We do our best to ship items as quickly as possible. Please allow 24-36 hours for processing, the average shipping time is 4-8 days within Switzerland and
4-15 days within the EU. If you have any questions, please send us an e-mail.
We offer a 100% money-back guarantee only if you receive the product defective or damaged. You have 30 days to return the product to us for a full refund. You must return the product at your own expense. Once we have received the product, we will refund you the full amount of your original purchase. Please include all names and order numbers on the returned packages. Please note: we have a processing time of 3-4 working days for returns, after processing the return we will refund the purchase price.
You can cancel your order without incurring any costs! If the order is already on its way, this is no longer possible.
If you have entered an incorrect address, please wait for the order confirmation e-mail. As soon as you have checked whether the address you have entered is incorrect, please notify us by e-mail. If the address provided is incorrect, we can change it within 24 hours. After 24 hours, no refund will be granted.
The shipping time is 4-8 days within Switzerland and 4-15 days within the EU.
Depending on the order situation, shipping may take 2-3 days longer. If you have any questions, please send us an e-mail.
But safe! We are here for you! Please send us an e-mail and we will be happy to help you.